New Staff Information

Welcome to the Whistler Blackcomb Snow School! We are SO excited for you to come and join us here in Whistler.

Onboarding forms - we are changing the recruiting and onboarding platform this summer.

All new hires are in the process of receiving offers. You will receive an email from Olivia at Vail Resorts with your offer of employment. All offer letters through our certified instructor posting will include Level 1 instructor and $20/hr rate of pay. We will adjust job title and rate of pay accordingly when certifications and experience is submitted to WBSSPay at the beginning of season. Please review our compensation plan under 'Pay' menu for more information.

Once you sign you contract and complete the additional form sent from Olivia, your onboarding will be initiated. Onboarding forms will be sent from peopleconnect@vailresorts.com with a link to sign onto epic employee and complete tasks. Please complete the tasks in Epic Employee when assigned to you. You will be assigned tasks to complete initially upon your job offer and then you will be assigned additional tasks to complete upon hiring approximately mid-November.

When you have completed your onboarding and arrive in Whistler in November, you will be able to check-in in person. New instructors must wait until they have completed all tasks and wait until after November 12th for an email from WBSSPay with customer IP number.

Your supervisor will reach out when they have started at the end of the first week in November.

If you have any questions over the summer, please reach out to Lucie, our recruiting admin lbishop@vailresorts.com.

New instructors must wait until they have completed all onboarding on Epic Employee and have received the customer ID number from WBSSPay (scheduled to be sent November 12th ). To help with check-in we have scheduled times for new instructors at the Employee Pass Centre and it is strongly encouraged new staff to attend during these times.

Scheduled 9-11am on the following dates:

• November 16th
• November 20th
• November 25th
• November 28th

Instructor Pay is linked to your employee pass and therefore it is important that new instructors receive the correct employee pass. If you are unable to attend one of the above times, you may attend during regular opening hours.

*Important*
During pass pick up please make sure to identify as an instructor and give the customer IP number received from WBSSPay. To reduce wait times at the pass center please come prepared with this information to hand.

Employee Pass Center

Operating November: 1st – 30th

Open daily: 9am-5pm

Located at the Carleton Lodge Building, when you arrive proceed down the stairs and turn right for the Employee Pass Centre. Click here for directions to Carleton Lodge building.

Click Here for Video of location

For December check in we will have an updated location and opening hours - more information to come.

Location: The Springs

When: 2 Days before your OST training. You will receive an email with dates to choose from early November.

You must pick up your employee pass before going to collect uniform.

Snow School Support - can pick up uniform November 18th and 19th between 1-4pm.

You will be required to complete a number of training sessions before your first day of teaching. (Note that all the mandatory pre-season training is paid.)

The first set of training you will do is your online new hire training. This will come to you as a series of emails from Vail and a program called Saba/The Lift. You can access the trainings directly from these emails or by logging into Epic Service and clicking on the My Training & Development Tile.

For more information as to what online trainings you need to complete and a list of frequently asked questions, please visit: https://vailresorts.service-no...

WB Snow School-specific training will be provided online and in person. This training is Mandatory and Paid.

You will be sent an email at the start of November from the training team to choose the dates for your New Staff Training.

Here are the relevant pieces for NEW WINTER STAFF:

Snow School Orientation for New Staff (SSON): This is a 2-hour in person session that introduces you to our snow school.

Operations and Safety Training (OST): Your "Pod" is where you have been hired into and the OST is a pod Specific Training Session on Snow. Our main priorities in the snow school are to keep you safe and help you deliver the best experience ever to our guests. This on snow training sessions will orient you to our school, show you the operations, and discuss strategies to keep you safe while teaching great lessons.

We will try to match you up with your supervisor for at least one of these days so you can get to know your team. You will need your gear and uniform for this session.

Instructor Skills Training (IST): On Snow pedagogy session focused on the teaching skills required in your Pod (the part of Snow School you've been hired to). This includes connecting with guests, understanding the skills framework, managing splits etc.

Winter Staff: If you have not received this information by December 1st, please email lbishop@vailresorts.com

The next step after training is to start working! See the "Checking your Work Schedule" section below.

We use a system called RPOS for managing instructor scheduling. The website for this is: instructor.snow.com, make sure to bookmark this page on your phone, you will use this daily.

Our team of schedulers are hard at work populating schedules in ProConnect (RPOS). They should be ready for your viewing as you become active. For more information on checking your schedule, work expectations & guidelines, and how to contact our schedulers, consult the Scheduling Tab on this website.

If you are a Part Time staff member, you will be sent an email from FLAIK to select holiday dates to work for us.

New to Whistler? Whistler has some amazing community resources.
Check out the 2024 Whistler Navigator

WB snow and bike school has an allocation of beds in our Employee Housing called HOUSE.

Full time are able to apply for house, by filling out the application you are sent after you complete the New employee setup forms (link also below)

Winter applications are open and you will create an account using your own personal email address. Please note we will do our best to provide housing but do have extremely limited availability.

New hires will need to wait until they receive the peopleconnect@vailresorts.com email to go to epic employee before they can apply for housing.

House Portal: https://vailresorts.starrezhousing.com/StarRezPortal

House website: Explore Employee Housing @ Vail Resorts | StarRez Portal (starrezhousing.com)

Additional Housing resources:

WB Housing Resources and Community Guide

Get to know the different departments of WB by watching these videos.